ISO/IEC 20000 Foundation is the entry-level of the certification. Candidates will learn how the standard operates in a typical IT service provider organization.

The APMG ISO/IEC 20000 Foundation certification is automatically achieved after passing the APMG ISO/IEC 20000 Foundation exam. The APMG ISO/IEC 20000 Foundation course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.