The iFDC VeriSMTM Foundation training course provides an introduction to and an overview of service management in the digital age.
Attendees will be guided step-by-step to understand the culture and organisation required to enable digital transformation through effective service management as applied in a modern technological environment using innovative management practices.
The focus of the course is on both how to apply the VeriSMTM model and also preparation for the VeriSMTM Foundation examination.
The VeriSMTM course covers the following topics:
- Course introduction
- The service organisation
- Service culture
- People & organisational
- The VeriSMTM model
- Progressive practices
- Innovative technologies
- Getting started with VeriSMTM
- Summary & review and exam